Dear Valued Customer,
Our technicians fix computers everyday and as such, we are very aware
of the realities of computer repair. A Plus Tech Guy, aka OKtechGuy.com,
fixes computers for both business users and home users and this short
document is made to inform you, as a Home User, of the realities of
computer repair so that our technicians can provide you with the best
possible service. Please read these few pages carefully and don’t
hesitate to ask your technician if you are unsure about anything.
Terms of Use
We provide You with access to and use of the Services subject to Your
compliance with the Terms. OKtechguy.com reserves the right to refuse to
provide the Services to anyone at any time without notice for any
reason. You represent and warrant to Us that (a) You are at least 18
years old; (b) You have the right, capacity and authorization necessary
to legally bind Yourself to the Terms; (c) You have read and agree to
the terms of the Privacy Policy on the Site, (d) You will comply with
all treaties, laws, rules and regulations applicable to Your use of the
Services, (e) any information You submit to OKtechguy.com is correct and
complete, and (f) any payment or credit card information You supply is
correct.
Home User
A Home User is a person who uses their computer at home for personal
use. This means that you do not have any work or business related files
on your computer. If you do have one or two work or business related
files on your computer, we may still be happy to fix it for you, but
you acknowledge that we do not take any responsibility for any
consequential loss which may arise out of damage or destruction of
those files which may occur, despite our best efforts.
Remote Assistance / Support
Authorization to access your computer; monitoring of the serves
and phone calls
You acknowledge that by Your use of the Services You are
authorizing OKtechguy.com to access and control Your
computer or device (collectively “Device”) for the purposes
of diagnosis, service and repair.
In connection with delivering the Services, OKtechguy.com may download
and use software, gather system data, take remote control of Your Device
and access or modify Your Device settings. By accepting these Terms, You
hereby grant OKtechguy.com the right to connect to Your Device, download
and use software on Your Device to gather system data, repair Your
Device, take remote control of Your Device and change the settings on
Your Device while performing the Services. Other than as set forth in
the warranty section below, You agree that OKtechguy.com has no
responsibility or liability under any circumstance at any time for any
loss or harm that may arise from or may be related to the
Services.
We may, but have no obligation to, monitor and record the Services,
including telephone calls and online sessions for purposes of improving
customer service, internal training and internal market research. You
hereby grant permission to OKtechguy.com to monitor and record the
Services including phone calls and to use or disclose any information as
necessary or appropriate to satisfy any law, regulation or other
governmental request; to provide the Services to You and Our Users; to
protect ourselves and/or Our Users; and to enhance the types of Services
We may provide to You in the future. You also grant OKtechguy.com
permission to combine Your information with that of others in a way that
does not identify You or any individual personally to improve the
Services, for training, for marketing and promotional purposes, and for
other business purposes. Please see Our Privacy Policy for further
details.
Use of Software and Tools
OKtechguy.com may need to download and/or run software on Your Device
to help diagnose and resolve Your technology problem. OKtechguy.com uses
several types of software: the first type provides Device system
information to OKtechguy.com which helps Us diagnose and resolve Your
technology problem, the second type allows OKtechguy.com to remotely
control Your Device and modify its settings or software, and the third
type generally consists of utilities and other tools to improve Device
performance and help resolve Your technology problem.
You acknowledge and agree that use of
all OKtechguy.com software and third party software
and tools accessed, downloaded or otherwise provided or made available
with the Services (collectively “Software”) are subject to
the license agreements that may appear or be referenced when You access
or download the Software. You may not access, download or use any
Software without agreeing to the terms and conditions of the license
agreements without modification. You agree that We may download and
utilize Software from third party Web sites and accept any applicable
license agreements on Your behalf. You acknowledge and agree that We may
download and install trial versions of Software that will expire and
cease to function after a certain period of time (usually thirty days)
unless You purchase a license to continue using such Software. You may
use the OKtechguy.com software only in connection with the Services
and for no other purpose. You agree that We may, but are not obligated
to, remove any Software downloaded to Your Device during the Services
after We have completed or terminated the Services.
Fees and Subscription and or Renewal
Fees for Subscriptions and other Services will be stated at the time of
your purchase or sign-up, as applicable, and provided on our Site. The
fees for our Services, including Subscriptions, may change at any time.
For Subscription Services, the applicable fees will depend on the type
of subscription that You purchase, and the duration of the subscription
Fees collected by Us or a third party through which You transact and are
non-refundable except in the specific circumstances described in these
Terms. We only accept credit cards for payment of Your Service fees. The
fee for the Services will be charged directly on Your credit card and
You agree to pay the charges applicable to Your selected Services, as
well as any applicable taxes.
If your Subscription or Service involves a recurring payment of a fee
(including a renewal), unless you notify us before a charge that you
want to cancel or do not want to automatically renew your Service or
Subscription, You understand it will automatically continue and You
authorize Us, or a third party through which You transact (without
notice to You, unless required by applicable law) to collect the
then-applicable fees and any taxes, using any credit card We have on
record for You. You must contact OKtechguy.com if You do not wish to
renew Your Subscription and/or Service; if You do not contact
OKtechguy.com, the Subscription and/or Service that You selected will
automatically renew for the same subscription duration that You
initially selected, at OKtechguy.com’s then-applicable
fees.
If all credit cards We have on file for You are declined for payment of
Your Subscription and/or Service fees, We may cancel Subscription and/or
Service, as applicable, unless You provide Us with a new credit card. If
You provide Us with a new credit card and are successfully charged
before Your Service or Subscription is cancelled, Your new Service or
Subscription period will be based on the original renewal date and not
the date of the successful charge.
Customer Responsibilities
You must cooperate with OKtechguy.com and promptly respond to Our
requests for information and comply with Our requests to take actions to
resolve Your technology problem. In order to help resolve Your
technology issue, You may be required to consent to the downloading and
use of Software on Your Device and accept all applicable license
agreements for the Software.
Security
While We use reasonable security measures to deliver the Services, You
understand and acknowledge that no data transmission over the Internet
can be guaranteed to be 100% secure and in any event We cannot guarantee
that any personal information You submit to Us will be free from
unauthorized intrusion.
Computers
Computers are complicated machines and as with anything complicated,
things can always go wrong. No matter how much care our technicians take
when they are fixing your computer, there is always a chance that
something unexpected can happen resulting in the loss of information
(data) or damage to hardware. This is especially true if your computer
is in a precarious state to begin with.
As such our technicians follow a routine to ensure as far as possible
that:
- You do not have any valuable data and,
- You are aware of the choices available to you if
there is a chance you will lose the data contained on your
computer.
Essentially, there are two types of problems with
computers:
- Those that originate as a result of
faulty hardware; and
- Those that originate as a result of a software
problem.
Hardware:
Problems originating from faults within the physical structure of a
computer are usually more serious than those created by software errors.
If something has gone wrong with your computer’s hardware, then
the defective part will most likely need to be replaced. If the
defective part (such as a hard drive) contains data, then there is a
high probability that this data has been lost and cannot be recovered.
In certain cases, where it may be possible to resurrect your data, and
you would like us to try and save it, we may need to take your computer
back to our base in order to try and retrieve it. Please remember that
because hardware faults (especially hard drive faults) are potentially
the most dangerous to your data, our technicians make no guarantee that
they will be able to recover your lost data.
Software
If your problem has arisen as a result of software errors, our
technicians always recommend that you perform a backup of all your
important data before any fix is attempted. As with hardware, in some
cases it is possible that data has been corrupted to the extent that it
has been lost. Software errors are usually only a concern for our
technicians if important system data such as files that the operating
system uses in order to operate has been affected. To use the analogy of
a boat, if the hull is seriously damaged then it may need to be rebuilt,
or if there is only a small leak then it can be repaired. Some cases
require a fresh start (an event called a “format”) in order
for us to leave you with a stable and working computer.
If a format is required, then our technicians will need you to supply
them with the installation disks for your operating system (Microsoft
Windows 10, etc.) along with its product key. In addition, if there is
any other software or devices that you would like our technicians to
install in the event of a format, then you will need to provide us with
the appropriate installation and product registration keys. A
Plus Tech Guy, aka OKtechguy.com can only use original purchased
software and / or registration keys.
Declaration
- I understand the information provided above and I am aware of the
potential loss of data or damage to hardware or software that may
occur as a result of my computer being repaired.
- I acknowledge and agree that A Plus Tech Guy, aka OKtechGuy.com
rely on information I have provided them in repairing my computer. I
acknowledge that A Plus Tech Guy, aka OKtechGuy.com will accept no
liability for any loss or damage to my computer (including hardware
or software) which arises out of incorrect or incomplete information
provided by me.
- I acknowledge and agree that A Plus Tech Guy, aka OKtechGuy.com
will perform the computer repair services with due care and skill,
but further acknowledge that the liability of A Plus Tech Guy, aka
OKtechGuy.com for any loss or damage to my computer (including
hardware and software), however caused, is limited to supplying the
service again.
